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Guest Privacy Features

This page outlines the Guestbook features targeted as providing guest rights for access, erasure and managing consents. 

Guestbook 247 provides features to help you respond to a guest's right to access, erasure and data retention. We can access all these features "Guest Export Details" page. This page list all the retained information there is on Guestbook for a specific guest. There's a number of action buttons to perform:

"Copy Text" : copies all the displayed guest information to the clipboard. You can then paste from the clipboard to an application of your choice to share the information with the guest. Please keep in mind how you share this information, for instance using email means the guest info is now stored in your email account.

"Anonymise" : to help with your own data retention policy Guestbook allows for the Guest personal information to be anonymised. This includes the guest's name, address, email, phone numbers. 

"Edit" : Navigates to the standard guest edit page

"Guest Consent Edit Link" : this is a unique url for each gust. This can be shared with a guest and provides access to a review all consents for the guest. Also allows the guest to alter optional consents. 

First off we need to locate the guest through the "Find Guest" feature, menu Bookings | Find Guest

From here enter some search criteria such as firstname and surname then click Search. A list of matching guest will appear. For each guest returned there's a number of action buttons. Click the Privacy button. 

The Privacy page shows all the personal information for the guest that is available. The options from here are :

Copy Text : Will copy the displayed information to the clipboard. You can now paste to an email or other application to share the information with the appropriate guest.

Anonymise : If a guest request erasures of personal information or for your own data retention policy the anonymise function will overwrite the guest's info. This is a non reversible action. The personal details such as name and address will be overwritten blank strings or in some cases such as names with text such as "anonymised". Any associated bookings for the guest are unaffected.

Link to Guest Consent Review: There's also a URL link that can be shared with the guest. This allows a guest to review what consents they have with your business and to change optional consents such as Newsletter consent. This link is also included in any emails sent to a guest and on the booking confirmation page. 

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